Terms and Conditions

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About Springo's terms

1 About Springo’s terms
1.1 These terms and conditions of use (Terms) explain how you may use this website, our Wi-Fi services and any of its content (Site). These Terms apply between Springo Limited (we, us or our) and you, the person accessing or using the Site (you or your).
1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
1.3 The Site is provided by us to you free of charge for information or entertainment purposes only.
1.4 If you order any goods, services or digital content from the Site, separate terms and conditions will apply.

2 About us
2.1 We are Springo Limited (trading as Springo), a company registered in England and Wales under company registration number 12547205. Our registered office is at The Maltings, East Tyndall Street, Cardiff, CF24 5EA. Our VAT registration number is 347030621.
2.2 If you have any questions about the Site, please contact us by:
2.2.1 sending an email to hello@springo.io,
2.2.2 filling out and submitting the online form available here https://www.springo.io/contact-us/, or
2.2.3 calling us on +44 02922 741 444 (our telephone lines are open Monday to Friday: 9am to 5pm).

3 Using the site
3.1 The Site is for your personal and non-commercial use only.
3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
3.3 We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.
3.4 As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy available at https://www.springo.io/acceptable-use-policy/ and agree not to:
3.4.1 misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);
3.4.2 attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site;
3.5 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

4 Registration and password security
4.1 Use of the Site may require registration, particularly in order to access restricted areas of the Site.
4.2 We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.
4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://www.springo.io/privacy/

5 Connection of Equipment
5.1 You shall ensure, that any equipment used to connect to or use the Wi-Fi or Site is connected and used in accordance with any instructions, safety and security procedures applicable to the use of that equipment and/or the standards that we have notified to you in the Terms of Use, Additional Terms, End User Privacy Policy, Documentation or otherwise. You shall also ensure that any such equipment shall also be compliant with any relevant legislation.
5.2 IP addresses are normally assigned on a dynamic basis and we do not represent, warrant or guarantee that you will be assigned the same (or similar) IP address between sessions.

6 Access to Wi-Fi at Venues
6.1 We do not control any Internet Service Providers at the venue you are visiting when accessing our Site (“Venue”), therefore we do not represent, warrant or guarantee that you will be able to access the Wi-Fi at any of the Venues or that the Site will continue to be available.
6.2 If you have any problems using the Wi-Fi at the Venue, you should contact the staff at the Venue. Staff at such locations are not employed by us therefore we shall not be liable to you for any information they provide or fail to provide to you.
6.3 If location staff at the Venue are unable to resolve your problem, you should contact our customer service department at help@springo.io. We provide online support in relation to the Site during Business Hours. Before we can assist you, we may request the relevant security information you provided when you signed up for an account.
6.4 We may, at our sole discretion, step in in certain circumstances to directly assist you if the Venue is not able to resolve any issue under the process described in clause 6.3 but we shall not be under any obligation to do so.

7 Infringing content
7.1 We will use reasonable efforts to:
7.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
7.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy
when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
7.2 If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

8 Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.springo.io/privacy/, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

9 Ownership, use and intellectual property rights
9.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
9.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
9.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
9.4 Trade marks: Springo is our trademark and any trademark of the Venue are trade marks of the Venue owner. Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.

10 Software
10.1 Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software (sometimes known as an ‘end user licence agreement’ or ‘EULA’).
10.2 You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.
10.3 You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you.
10.4 Any software made available on the Site is solely for your personal, non-commercial use.
10.5 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.

11 Submitting information to the site
11.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
11.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

12 Accuracy of information and availability of the site
12.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
12.2 We may suspend or terminate access or operation of the Site at any time as we see fit.
12.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
12.4 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

13 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

14 Limitation on our liability
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
14.1.1 losses that were not foreseeable to you and us when these Terms were formed;
14.1.2 losses that were not caused by any breach on our part;
14.1.3 business losses; and
14.1.4 losses to non-consumers.

15 Events beyond our control
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

16 Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.

17 Variation
17.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
17.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

18 Disputes
18.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
18.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
18.3 If you are not happy with the outcome of ADR, you can still bring court proceedings.
18.4 Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.

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